Request account and data deletion

Requests are handled by the account-deletion support owner at support@doodhpheri.com. The following service targets and limited retention rules apply:

Request acknowledgement

Within 2 working days of receiving your request.

Identity verification

Start within 7 calendar days of receipt, using your registered account or contact. We do not ask you to email passwords or OTPs.

Account and eligible personal data

Target completion within 30 calendar days after identity verification, including eligible profile details, photos and uploaded personal evidence. These are our service targets, not a statutory blanket retention period. If a necessary exception applies, we explain the reason and expected completion date before that deadline.

Backup copies

Target expiry within 90 days after deletion from active systems, except records subject to a disclosed legal retention requirement. Provider backup and copy-retention verification is still pending; this target is not a guarantee that every provider copy has already been erased.

Deletion-request evidence

Keep a minimal case reference, dates, verification method and outcome for 1 year after closure. Do not keep identity-document copies just to prove a request was processed.

Unconverted website enquiries

Delete after 12 months without meaningful contact, or earlier following a verified deletion request, unless a specific retention obligation applies.

Security logs

Covered ICT and security logs require a rolling 180 days of secure retention within India under the applicable CERT-In direction. Actual logging, location, exports and vendor retention still require verification; this policy does not certify the current infrastructure as compliant. Relevant incident or legal holds may require longer retention.

Rime Global company books and vouchers

Retain required company books and relevant supporting vouchers for at least the eight preceding financial years. Our conservative schedule is 8 complete financial years after the end of the relevant financial year, subject to longer applicable legal requirements or directions, including company investigations.

GST books and records

Retain relevant GST books and records for 72 months from the due date of the annual return for the relevant year, not from account closure or the invoice date. For qualifying appeals, proceedings or investigations, retain until the later of that normal deadline or 1 year after final disposal. Use the latest applicable deadline; missing dates or unresolved holds are not permission to delete.

Shared dairy transactions and disputes

Rime Global’s own financial records are distinct from records processed for each dairy, whose retention requirements and controller instructions must be handled separately. Retain only records genuinely needed for valid accounting obligations, another party’s records or a documented dispute. Remove unnecessary personal identifiers and profile attachments when lawful; do not apply an eight-year hold to every profile or an entire dairy customer database. Explain retained categories, reasons and applicable periods to the requester.

Retention and legal holds

Keep a minimal restricted hold record with its purpose, authority, exact scope, deadline, review owner and release event. Retention is limited to the justified records and purpose, not every field indefinitely. An elapsed period, account freeze or soft deletion alone does not establish completed account and personal-data deletion.

Retained data is restricted to its justified purpose. Support confirms the actual outcome after processing; receipt of an email is not confirmation of deletion. A restored backup must have deletion markers and applicable holds reapplied before service resumes. Actual deletion, hold enforcement and provider/backup verification remain pending acceptance; these rules do not certify completed fulfilment.